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Based on his leadership approach and communication style, he was not as effective as he wanted to be with peers and direct reports.

Case Studies

Case Studies

Case 5: Coaching to Enhance Executive Impact

Client Situation:

A Director of a global pharmaceutical company received feedback through the company’s 360 feedback process. Based on his leadership approach and communication style, he was not as effective as he wanted to be with peers and direct reports. Although 360 feedback was only used for “development purposes” within this organization, the Director was concerned that this assessment from these two constituencies might adversely impact his career aspirations.

Solution:

We met with the client and began the process of gathering specific, anecdotal feedback on his behavior and how well it matched the organization’s culture. We identified specific objectives he wanted to work on, which would support him in successfully meeting his business goals while meeting the needs and preferences of his peers and staff.

In considering his leadership approach, he recognized that he had been with his last organization for more than 8 years, and folks there were quite familiar and accepting of his direct and action-oriented approach. In coaching sessions, we were able to have the executive think through why this same approach might be ineffective in his current organization. We reviewed how he would normally approach meetings (in both one-to-one and large group settings) and strategized how he might adjust his approach to achieve his desired results.

Results:

In addition to preparing (differently) for his meetings, the Director recognized that taking time to get to know his staff and peers (their values, accomplishments, desires and then sharing his own with them) provided a solid foundation needed to support his direct, action-oriented personality and receive a positive response. He realized that, in the past, he would have viewed this thought process and preparation as “coddling” staff and co-workers. He now sees this approach as a powerful way to get a critical mass of energy working in support of the business imperatives. His senior management is impressed with his ability to work within their organizational climate and consider him to be a vital part of their company’s future.

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